If sure if you scour the web you will find post after post of the poor customer service that seems to be the norm these days. Whether you are at the grocery store, gas station, nail salon, or car wash. Great customer service is hard to come by these days. I get it, you are working at gonna go no where job, you want to be home with your family, cruising with your friends, anywhere but flipping burgers, waiting on whining kids, or scanning item after item all day long. We go to a job for many reasons but the number one reason is money. We put up with things we would prefer not to take home that paycheck.
This post isn’t about customer service though it is about common courtesy and good manners. Have they too become a thing of the past in the customer service world? Being polite seems more of an effort these days, harder then tying your shoes. No Hi, who are you doing?, have a great day! It seems words have escaped many customer service employees at least at my local Walmart.
I don’t have enough fingers on my hands to count the number of times I have checked out and not one word was spoken by the cashier. Even after I say have a great day when handed a receipt, it was like I was talking to a wall, or my kids for that matter. I’m not an overly in your face have to know all your business type of person but I always greet people with a smile, tell them to have a great day and mind my q’s and p’s.
This weekend during our normal weekly grocery trip to Walmart I passed by what I thought might be a cute outfit. I don’t know about you but I must try things on, if not I would end up spending a lot more time in the return line then I do in the check out line. I picked up the outfit and went to the waiting room. The attendant was on the phone. I waiting until she got off to show her my own item. She looked at me, no words came out of her mouth. I said I had one item, then she turned away. No pointing to a room, no thank you go in. That was it not one word came out of her mouth.
While I understand not enjoying your job it saddens me to see what has become of what should be common courtesy to people in general. When did your problems and aggressions need to be expressed to all those around you.
To those in customer service, the many that are, that are not like this Thank You! Thank you for the smile, for the how are you doing’s and have a great day’s! For the rest of you smile a little more life might be more fun!